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Voice services provide the ideal solution for businesses that are looking to streamline their unified communications across digital devices. As more industries adopt remote work and hybrid environments, the demand for these products have skyrocketed. This is no joke. As of 2017, nearly 4 million people in the United States are working remotely in some…

No matter what field you work in, if you have customers you are going to encounter difficult people. This is part and parcel of working in the field of customer service, and there are a lot of things to consider with this. Due to the global pandemic we are dealing with right now, many more…

This global pandemic has changed how businesses everywhere do what they do. If you run your own business, you will be well aware of a huge number of these changes, and you will know just how much things look set to continue to change in the near future. One of the major things that businesses…

Businesses are always on the lookout for ways to boost their productivity levels. Simply put, more productivity equals a higher level of output, which can impact everything from sales to lead generation and wastage. Productivity is the key to turning a profit while cutting costs and maintaining standards of which you’re proud. For bosses, the…

Working remotely has never been more important than during the Coronavirus pandemic. Thanks to a health crisis that nobody saw coming, a lot of employers and employees are forced to stay at home and not go into the office. To survive, companies must leverage video-conferencing technologies to connect with customers and clients and collect whatever…

988 – The New Suicide Prevention Lifeline In 2018, the U.S. government approved a national three-digit emergency number dedicated specifically for people contemplating suicide. The Suicide Hotline Improvement Act of 2018 directed multiple federal organizations to work together to analyze the current national suicide prevention and mental health crisis hotline system and alternative options, including…

There’s little doubt that government agencies are under more pressure to deliver than ever. Faced with ever-shrinking budgets, increasing public demand and spiraling targets aimed at boosting the welfare of those they deal with, it’s a hard position to be in.  The focus is always on doing more for less – with no compromise in…

The success of your hotel business is one of the most important things to you and to your customers, which is why you should always do what you can to make improvements. SIP trunking is going to be one of the best things that you introduce to your hospitality business in 2020.  The hospitality industry…

Healthcare providers are always striving for the most efficient and high-quality service delivery. With patient care being the first priority, medical practices across the U.S are focused on making the delivery mechanisms that support their service as best as they can.  It’s a challenge that sees clinicians aiming to balance spiraling overheads without impacting on…